We stand behind our services with a comprehensive refund policy designed to protect your investment and ensure your complete satisfaction with HongBuzz.
Last updated: September 1, 2025
Money-back guarantee
Generous refund period
Automatic replacement
Quick refund turnaround
At HongBuzz, we are confident in the quality of our services and stand behind every order with a comprehensive 100% money-back guarantee. If we are unable to deliver your order within the specified timeframe, we will provide a full refund.
This guarantee applies to all our social media growth services including followers, likes, views, comments, shares, and all other engagement metrics across all platforms.
You are eligible for a refund if:
Note: Refunds are not available for orders that violate our Terms of Service or for accounts that have been suspended due to user misconduct.
To request a refund, please follow these steps:
Processing Time: Refunds are typically processed within 3-5 business days, depending on your payment method.
Instead of a refund, we often provide free refills to replace any lost followers or engagement. This is our preferred solution as it ensures you get the service you paid for.
Refill Eligibility: Free refills are available for:
Automatic Refills: In most cases, we automatically detect drops and initiate refills without you needing to contact us.
Refunds are processed through the same payment method used for the original purchase:
Note: Processing times may vary depending on your bank or payment processor. We cannot control delays on their end.
The following items are not eligible for refunds:
If you disagree with our refund decision, we encourage you to contact our customer support team for further discussion. We are committed to finding a fair resolution for all parties.
Escalation Process:
We aim to resolve all disputes within 7 business days of escalation.
To request a refund or discuss any issues with your order, please contact us:
Please include your order number and detailed description of the issue when contacting us.
At HongBuzz, your satisfaction is our top priority. We understand that investing in social media growth is important to you, and we want to ensure you get the results you expect.
Our refund policy is designed to protect your investment while maintaining the highest standards of service quality. We're here to help you succeed with your social media goals.
Refunds are typically processed within 3-5 business days, depending on your payment method. Credit card refunds may take 3-5 days, PayPal refunds 1-3 days, and cryptocurrency refunds 1-2 days.
Instead of a refund, we provide free refills for any drops within 30 days of delivery. This ensures you get the service you paid for. If refills are not possible, we will process a refund.
If your account is suspended due to platform changes or technical issues on our end, you are eligible for a refund. However, suspensions due to user misconduct are not covered.
While not always required, providing screenshots or evidence of the issue can help expedite your refund request. Our support team will guide you on what information is needed.
You can cancel your order before we begin processing it. Once processing has started, cancellation may not be possible, but you can still request a refund if we fail to deliver.
Our customer support team is here to help you with any refund requests or questions about our policy. We're committed to ensuring your complete satisfaction.