Privacy Policy

We collect the following types of information:

Personal Information:

• Name and email address when you create an account
• Payment information (processed securely by third-party providers)
• Social media usernames for service delivery
• Contact information for customer support

Usage Information:

• Website usage data and analytics
• Order history and preferences
• Communication records with our support team
• Device and browser information

Technical Information:

• IP address and location data
• Cookies and similar tracking technologies
• Server logs and error reports

We use your information for the following purposes:

• Service Delivery: To provide and manage your social media growth services
• Account Management: To create and maintain your account
• Payment Processing: To process payments and prevent fraud
• Customer Support: To respond to your inquiries and provide assistance
• Service Improvement: To analyze usage patterns and improve our services
• Communication: To send order updates and important service notifications
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

• Payment processors for secure transaction handling
• Hosting providers for website and data storage
• Analytics services for website performance monitoring
• Customer support tools for service delivery

Legal Requirements:

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with business transfers or mergers

Note: All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

We implement comprehensive security measures to protect your personal information:

• SSL Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
• Secure Storage: Data is stored on secure servers with access controls
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff training on data protection and privacy practices
• Incident Response: Procedures for handling security incidents

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest security standards.

We use cookies and similar technologies to enhance your experience:

Essential Cookies:

• Session management and authentication
• Security and fraud prevention
• Basic website functionality

Analytics Cookies:

• Website usage analysis and performance monitoring
• User behavior insights for service improvement
• Traffic and conversion tracking

Marketing Cookies:

• Personalized content and recommendations
• Retargeting and advertising optimization
• Social media integration

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for data processing

To exercise these rights, contact us at privacy@hongbuzz.com. We will respond to your request within 30 days, subject to verification of your identity.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 3 years after deactivation
• Order Information: Retained for 7 years for tax and legal compliance
• Support Communications: Retained for 2 years for service quality improvement
• Analytics Data: Retained for 2 years for service optimization
• Payment Information: Processed by third-party providers with their own retention policies

When you request account deletion, we will delete your personal information within 30 days, except where retention is required by law.

HongBuzz operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place for international data transfers:

• Standard contractual clauses for EU data transfers
• Adequacy decisions where applicable
• Certification schemes and codes of conduct
• Regular assessment of transfer risks and safeguards

By using our services, you consent to the transfer of your information to countries where our servers are located or where our service providers operate.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@hongbuzz.com
• General Support: support@hongbuzz.com
• Live Chat: Available 24/7 on our website
• Response Time: We typically respond within 24-48 hours

For EU residents, you also have the right to lodge a complaint with your local data protection authority.